How The Pandemic Flipped The Default In Healthcare

By flipping the default from in-person to remote care, healthcare systems decrease friction toward the preselected option, and imply that the defaulted option is recommended. Getty.

The coronavirus pandemic has upended our lives in so many ways. And while it’s not easy to find a bright side, one silver lining of the pandemic has to be the prevailing switch to a “digital first” mentality in healthcare. While health systems used to approach digital care with risk aversion and resistance to change, remote models are increasingly becoming the standard of care. (In all kinds of work…



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Aline Holzwarth

Aline Holzwarth is an applied behavioral scientist, primarily focusing on digital health research and scientifically informed product design.